DOOM Eternal FAQ & Known Issues

Hey all! We’ve put together an FAQ with some information to get you ready for the launch of DOOM Eternal:

Frequently Asked Questions:

What are the supported languages of DOOM Eternal?

The supported languages are listed below:

English/French/Italian/German/Spanish (Spain)/Spanish (Mexico)/Brazilian-Portuguese/Polish/Russian/Japanese – Text and Speech

Simplified Chinese/Traditional Chinese/Korean – Text only

How are languages separated by platform for DOOM Eternal?

  • On Xbox One and PC (Steam and Bethesda.net), there is a single, worldwide version that includes all supported languages.
  • On PlayStation 4, there are four regional versions, each supporting a different set of languages:
    • Americas – [English, French-Canadian, Brazilian-Portuguese, Spanish (Mexico), Korean]
    • EU  – [English, French, Italian, German, Spanish (Spain), Russian, Polish, Japanese] JP   – [Japanese, English]
    • CH  – [English, Simplified Chinese, Traditional Chinese, Korean]

What are the technical specs for DOOM Eternal?

Please refer to our full launch guide on Bethesda.net

What are the recommended drivers for DOOM Eternal?

Download and Install the latest drivers (based on manufacturer).

AMD: AMD Link

  • Win7-Radeon-Software-Adrenalin-20.3.1-Beta-Mar6
  • Win10-Radeon-Software-Adrenalin-20.3.1-Beta-Mar6
  • Win 8 – Radeon Software Adrenalin 2019 Edition 19.10.1

NVIDIA: NVIDIA Link

  • 442.74 Win7 Win8 64bit Game Ready Test Driver
  • 442.74 Win10 64bit Game Ready Test Driver
  • 442.74 Win10-DCH 64bit Game Ready Test Driver

Where is PC Data stored for DOOM Eternal?

  • Steam directory is located here: C:\Program Files (x86)\Steam\steamapps\common\DOOMEternal
  • Steam saves are located here: C:\Program Files (x86)\Steam\userdata
  • Bethesda.net directory is located here: C:\Program Files (x86)\Bethesda.net Launcher\games
  • Bethesda.net saves are located here: C:\Users\<username>\Saved Games\id Software

Can I link my Slayers Club (Bethesda.net) account to my console/PC copy of DOOM Eternal to receive my skins immediately?

You can connect your Bethesda.net account to your preferred platform(s) on this linking site.

I see the “Empowered Demons” settings option, but don’t see them in the game.

The Empowered Demons feature will be enabled in a future update. We’ll let you know once this new feature is enabled!

What do I do if I haven’t received my preorder/deluxe edition items in DOOM Eternal?

First, ensure that you have redeemed all applicable codes. You may have received a code from your retailer (sometimes printed on the receipt itself). For physical copies, you may want to check with your retailer. If you still have not received your items, you can enter the Bethesda.net settings menu in-game and claim items by selecting Reconcile Entitlements.

 

What do I do if I see a black screen on PC?

A black screen on launch typically is a result of your graphics card drivers not being up to date, your machine not meeting the minimum system requirements, or an Anti-Virus program blocking or quarantining DOOM Eternal. You should first check to ensure that your machine meets the game’s minimum requirements here and make sure to add Doom Eternal as an exception to your Anti-Virus software.

Download and Install the latest drivers (based on manufacturer)

What can I do if DOOM Eternal is crashing on PC?

We recommend keeping reviewing this helpful article with troubleshooting tips if you’re experiencing issues on PC.

What do I do if I get a black screen in DOOM Eternal on Xbox One? We recommend power cycling your Xbox One if you are stuck on a black screen. To power cycle your Xbox One console:

  • Turn the console off completely by holding down the power button for three seconds.
  • Once complete, unplug your power supply from the wall and from your console.
  • Leave everything unplugged for a few minutes.
  • Plug your console back in and turn it on.

 

How will I receive the exclusive DOOM Eternal skins that come from linking the Bethesda Account to DOOM, DOOM II, and DOOM 3?

These items will be granted to the Bethesda Account when DOOM Eternal launches. Be sure you use the same Bethesda.net/Slayers Club accounts on both your classic DOOM titles and DOOM Eternal.

 

What do I do if I can’t progress in an objective in DOOM Eternal?

Sometimes you may be near an objective marker, but it could be on a higher or lower platform. Check your Map to make sure you are at the correct location.

If you are currently blocked by a Demon Gate, a demon may have escaped the area. In most cases they will return to the main arena shortly. If they do not return, restart from an earlier saved checkpoint by selecting Load Checkpoint from the Pause Menu.

If you are unable to load your previous checkpoint, you will have to select Reset Mission or Exit to Main Menu.

How do I use Photo Mode in DOOM Eternal?

Photo Mode is currently in Beta and only available in Mission Select after you have completed a mission in the Campaign mode. You must first enable Photo Mode from the settings menu. Once Photo Mode has been enabled you may press Right-Alt on a keyboard or Down on the D-Pad of a controller to access Photo Mode during gameplay. You can move the camera’s position and view the Slayer in third-person mode. You can also view the Slayer wearing skins that you’ve unlocked.

 

Known Issues for DOOM Eternal (all platforms):

Gameplay:

Issue: Pinned Weapon challenges on HUD are removed after reloading a checkpoint.

Resolution: Re-pin the Weapon Challenge. This will be addressed in a future patch.

Issue: Weekly Challenges must be re-pinned after beginning a Mission from the Fortress of DOOM.

Resolution: Re-pin the Weekly Challenge. This will be addressed in a future patch.

Issue: Sentinel Status is not always removed consistently from players.

Resolution: Re-accessing the Social Menu will correctly display the Sentinel Status of selected players. This will be addressed in a future patch.

Issue: Saves on Ultra-Nightmare difficulty are not deleted if the game is closed on the Game Over screen.

Resolution: This is an intended function of the Ultra-Nightmare experience. Although the game cannot be progressed on a given save after dying, saves will only be deleted with user permission.

Issue: Player is unable to access the Weapon Wheel if the Weapon Wheel function is bound to the Photomode key (D-Pad down)

Resolution: Do not assign Weapon Wheel to the same function as Photomode.

Issue: Why aren’t my friends receiving my Party invites?

Resolution: In some situations, delivery of party invitations may be delayed. Re-send a party invite if it fails to arrive after a minute or two.

Issue: I’ve killed all the Demons in the current arena, but demon gates are still blocking me.

ResolutionDemons may escape from their gates in rare situations. In most cases they return to the main arena shortly. However, if they persistent, restarting from the previous saved checkpoint resolves this issue.

Issue: Can I play a BATTLEMODE match with a friend on another platform?

Resolution: DOOM Eternal currently does not support cross-platform multiplayer

Issue: Can I invite my friends to a private match or party from [Xbox One/PS4/Steam/Bethesda.net/Stadia] system software?

Resolution: You can only currently invite friends to private matches and parties via the in-game Social Menu.  Will be updating DOOM Eternal to support system software invites in the near future.

Issue: The TAB key will stop functioning as a keybind for opening the dossier if the user minimizes the game window with alt-enter.

Resolution: In order to restore this functionality, the user needs to first maximize the title, then alt-tab out of the game and alt-tab back into the game.

Accounts/Entitlement Redemption:

Issue: Milestone rewards don’t unlock if the player is offline when the Milestone is achieved.

Resolution: This will be addressed in a future patch.

Issue: Is there a way to link my Bethesda.net account out of the game?

Resolution: You can link your Bethesda.net account on the web here: https://bethesda.net/

PC Technical issues:

Issue: The specifications published online don’t match the specifications on my boxed copy. Will my PC be able to run DOOM Eternal?

Resolution: Performance optimizations during development resulted in the expectations for performance on the minimum specification to increase for the majority of players. PCs that meet the published back-of-box specifications will still run at those settings, but most users will be able to run at more graphically intensive settings.

Issue: DOOM Eternal fails to launch or crashes while launching on my Laptop.

Resolution: We do not officially support laptop hardware. Laptops that conform to the supported hardware specifications may run DOOM Eternal.

Issue: Game window is resetting to default resolution after removing monitors while game is running.

Resolution: Issue is caused by changing hardware while title is active. Add/remove hardware before launching the game.

Issue: Game crashes on launch with two AMD GPUs installed.

Resolution: Issue is caused by having multiple monitors plugged into different GPUs. Plug both monitors into the primary GPU to fix.

Issue: Game crashes when changing settings to Ultra, Nightmare, or Ultra-Nightmare on some RTX-enabled Ryzen GPUs.

Resolution: When playing the game on these cards, keep settings at High until AMD releases fixes for this issue. –

Issue: Game does not launch on Windows 8 with an AMD GPU installed.

Resolution: The latest AMD drivers are incompatible with DOOM Eternal on Windows 8.1. Install the AMD Radeon driver version 19.10.1 in order to play DOOM Eternal.

Issue: Game or PC crashes when turning off Vertical Sync while OBS is open.

Resolution: The DOOM Eternal game-ready drivers from AMD resolves this issue. This can also be worked around setting V-Sync to “On”, “Adaptive”, or “Triple Buffered” on older AMD GPU driver releases.

Issue: Game crashes when launched on Intel or AMD integrated graphics chipsets.

Resolution: Integrated Graphics options are not supported.

Issue: Some areas of the screen are obscured by large numbers of black particles. s.

Resolution: If the issue is encountered, assuming you are able to run the game, disabling the Depth of Field option will resolve this issue.

Issue: Game loads to a black screen when launching in full-screen mode.

Resolution: This issue is caused by the DOOM Eternal executable getting quarantined by an Anti-Virus program. Add an exception to your Anti-Virus program to resolve.

Console Known issues:

Issue: DOOM Slayer fist remains on screen and player is unable to change to any weapon

Resolution: Reloading the previous checkpoint resolves the issue.

Xbox One Known issues:

Issue: For physical copies of DOOM Eternal on Xbox One, users must download the available patch which allows users to properly unlock achievements. It is highly recommended that owners of physical copies download that update. If a user with a disc copy of DOOM Eternal bypasses the update, achievements will not be unlocked.

Resolution: To prevent the issue, please ensure you have downloaded the patch (1.0.0.6). Digital copies of DOOM Eternal will automatically download the patch.

If you’ve bypassed the patch and have played the game, in order to resolve the issue, the user must delete all title-associated save data from ‘Manage games’ and repeat the achievement criteria in an online state to unlock achievements after this issue occurs.

Issue: Pre-Order / Deluxe items purchased from the Xbox One store may not immediately appear in game.

Resolution: Items are guaranteed to be awarded over a period of time, but to speed up this process, players can enter the Bethesda.Net settings menu and claim items by selecting the “Reclaim Entitlements” option.

Issue: The initial chunk for the game has installed, but I’m unable to launch the campaign

Resolution: DOOM Eternal requires the title to be fully installed before starting a new campaign. Please wait for the install to complete and try again.

Issue: I’ve installed the DOOM Eternal (Campaign) from disc, why can’t I start a new campaign?

Resolution: In order to play the campaign, all components of DOOM Eternal must be installed from disc (both BATTLEMODE and Campaign). After inserting the disc, select ‘Install All’ to ensure your ability to play.

By JLeavey

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