Here is a simple tutorial on how to fix ship gone issue after your game crashed. you can also get the solution to fix the game crashes from this tutorial.
How to request in-game refunds (If this happened)
[Reply from Dev: MaijaFB] If you’ve lost your ship, items, ores, credits etc. due to a bug and would like to request an in-game refund, please use the Feedback Tool (F1) and go to Ingame Help and select the right category. We’ll get back you as soon as possible.
Refunds are sent via in-game Mail (O > Inbox), so please check your inbox regularly!
ABOUT THIS GAME
Starbase is a massively multiplayer online game with gameplay focused on building and designing spaceships and stations, exploration, resource gathering, crafting, trading, and combat.
